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02.06 – Gather additional information

This section allows for the addition of supplementary information or supporting documents to the client file.

Section organisation #

  • Each category contains one or more requests.
  • For each request, a comment can be encoded.
  • A document can also be attached to justify or supplement the answer.

Procedure #

1. Open the «Additional Information» section of the client file.

2. Identify the category and the request to complete.

3. Draft a comment if necessary.

4. Attach a document where the request requires it.

5. Check that the information added is complete and understandable.