{"id":1074,"date":"2026-06-02T09:22:42","date_gmt":"2026-06-02T07:22:42","guid":{"rendered":"https:\/\/vigil-solutions.eu\/?post_type=docs&#038;p=1074"},"modified":"2026-06-25T11:00:28","modified_gmt":"2026-06-25T09:00:28","password":"","slug":"gather-further-information","status":"publish","type":"docs","link":"https:\/\/vigil-solutions.eu\/en\/docs\/collecter-les-informations-complementaires\/","title":{"rendered":"02.06 \u2013 Gather additional information"},"content":{"rendered":"<p><em>This section allows for the addition of supplementary information or supporting documents to the client file.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Section organisation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each category contains one or more requests.<\/li>\n\n\n\n<li>For each request, a comment can be encoded.<\/li>\n\n\n\n<li>A document can also be attached to justify or supplement the answer.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<p>1. Open the \u00abAdditional Information\u00bb section of the client file.<\/p>\n\n\n\n<p>2. Identify the category and the request to complete.<\/p>\n\n\n\n<p>3. Draft a comment if necessary.<\/p>\n\n\n\n<p>4. Attach a document where the request requires it.<\/p>\n\n\n\n<p>5. Check that the information added is complete and understandable.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1738\" height=\"469\" src=\"https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1.png\" alt=\"\" class=\"wp-image-1365\" srcset=\"https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1.png 1685w, https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1-300x99.png 300w, https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1-1024x338.png 1024w, https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1-768x253.png 768w, https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1-1536x507.png 1536w, https:\/\/vigil-solutions.eu\/wp-content\/uploads\/2026\/07\/add1-18x6.png 18w\" sizes=\"(max-width: 1738px) 100vw, 1738px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Cette section permet d\u2019ajouter des informations ou justificatifs compl\u00e9mentaires au dossier client. Organisation de la section Proc\u00e9dure 1. Ouvrez la section \u00ab Informations compl\u00e9mentaires \u00bb du dossier client. 2. Rep\u00e9rez la cat\u00e9gorie et la demande \u00e0 compl\u00e9ter. 3. R\u00e9digez un commentaire si n\u00e9cessaire. 4. Joignez un document lorsque la demande le requiert. 5. V\u00e9rifiez que [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[9],"doc_tag":[16],"class_list":["post-1074","docs","type-docs","status-publish","hentry","doc_category-kyc","doc_tag-creer-et-gerer-un-dossier-kyc"],"year_month":"2026-09","word_count":97,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Bastien Decerf","author_nicename":"bdecerfarcad-lu","author_url":"https:\/\/vigil-solutions.eu\/en\/author\/bdecerfarcad-lu\/"},"doc_category_info":[{"term_name":"KYC","term_url":"https:\/\/vigil-solutions.eu\/en\/docs-category\/kyc\/"}],"doc_tag_info":[{"term_name":"Cr\u00e9er et g\u00e9rer un dossier KYC","term_url":"https:\/\/vigil-solutions.eu\/en\/docs-tag\/creer-et-gerer-un-dossier-kyc\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>02.06 - Collecter les informations compl\u00e9mentaires - Vigil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vigil-solutions.eu\/en\/documents\/gather-further-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"02.06 - Collecter les informations compl\u00e9mentaires - Vigil\" \/>\n<meta property=\"og:description\" content=\"Cette section permet d\u2019ajouter des informations ou justificatifs compl\u00e9mentaires au dossier client. Organisation de la section Proc\u00e9dure 1. Ouvrez la section \u00ab Informations compl\u00e9mentaires \u00bb du dossier client. 2. Rep\u00e9rez la cat\u00e9gorie et la demande \u00e0 compl\u00e9ter. 3. R\u00e9digez un commentaire si n\u00e9cessaire. 4. Joignez un document lorsque la demande le requiert. 5. 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